Service Call Attendance
Service Call Attendance
Siera Marine offers a wide range of Service Call Attendance services designed to keep your vessel's operations running smoothly, safely, and in compliance with international maritime regulations. Our network of skilled engineers covers the entire Indian coast, along with key international ports in the UAE, Oman, Singapore, and extends to other regions like China, Europe, and East Africa. Our mission is to ensure that your vessel receives timely, professional, and effective support, no matter where it sails.
Range of Services Under Service Call Attendance
Proper installation of IT and navigation systems is crucial for ensuring optimal vessel performance, safety, and compliance with maritime regulations. We handle the complete installation of systems including network infrastructure (LAN/WAN), VSAT communication, and automation systems. Our engineers ensure that the systems are correctly configured, integrated, and optimized to meet the specific operational needs of your vessel.
Upgrades ensure that your vessel stays up-to-date with the latest technology and regulatory changes, improving performance and compliance. We provide upgrades for navigation, communication, and onboard IT systems, including the latest software versions, hardware enhancements, and integration of new technologies. Our engineers ensure that these upgrades are executed seamlessly with minimal downtime.
Timely troubleshooting is critical to minimize operational disruptions caused by equipment failure. Whether it’s NAVCOM equipment, electronic control systems, or automation systems, we offer diagnostic services to quickly identify and fix any technical issues. Our engineers with years of experience are experts at resolving issues efficiently, ensuring that systems are restored to full functionality as quickly as possible.
Navigation and communication systems are the backbone of safe and efficient maritime operations. Regular repairs and upgrades are vital for maintaining operational safety and compliance. We specialize in the repair and upgrade of navigation and communication equipment (NAVCOM), ensuring that systems such as radar, GPS, VHF radios, and AIS are operating at optimal levels. Our engineers ensure your systems meet regulatory requirements and maintain functionality at sea.
Radio surveys are required to ensure that a vessel’s communication systems comply with international standards and regulations. Our engineers conduct radio surveys in line with SOLAS (Safety of Life at Sea) and other maritime regulations to verify that your vessel’s radio equipment is properly calibrated and functioning, ensuring compliance with safety and communication standards.
Automatic Identification Systems (AIS) and Simplified Voyage Data Recorders (SVDR) are essential for vessel tracking and safety. Regular performance testing ensures they are functioning correctly, enhancing safety and compliance with maritime regulations. We provide annual performance testing to verify that the AIS and SVDR are transmitting accurate data and operating as intended. Our engineers conduct thorough checks and repairs to ensure that these systems continue to meet regulatory requirements.
A navigation audit is essential to assess the effectiveness and accuracy of onboard navigation systems, ensuring that vessels are equipped to operate safely and efficiently. Our veteran auditors, who are experienced marine professionals with first-class deck officer qualifications, conduct comprehensive navigation audits. We assess the accuracy of charts, GPS systems, autopilots, and other navigational equipment, helping to ensure that your vessel is well-prepared for safe, compliant voyages.
Engineer Expertise and Customer Service Acumen
Our service engineers are not only technically skilled but also highly experienced in marine operations and customer relations. They bring years of hands-on experience with complex maritime systems and are trained to work in challenging environments, ensuring that your ship’s systems are repaired, maintained, and upgraded to the highest standards.
- Expertise: Our engineers are experts in the installation, maintenance, and troubleshooting of a wide range of maritime technologies, from IT infrastructure to NAVCOM equipment and automation systems.
- Customer Service: Beyond technical knowledge, our engineers are trained to provide excellent customer service. They communicate clearly with clients, ensure that service processes are transparent, and offer timely updates throughout the service process, ensuring complete customer satisfaction.
- Maritime Knowledge: Our engineers are seasoned maritime professionals with a deep understanding of maritime regulations, safety protocols, and the specific needs of ships, ensuring that services are compliant with international standards like SOLAS, IMO, and ISM Code.
Service Call Process
- Service Call Request: The customer submits a request via email or phone with details of the required service.
- Quote Approval: Our team prepares a service quote based on the customer’s requirements and sends it for approval.
- Engineer Dispatch: Once the quote is approved, we dispatch our engineers to the vessel. The customer is notified of the estimated arrival time.
- Service Execution: Our engineers perform the requested service (installation, troubleshooting, upgrade, etc.) as per the agreed-upon terms. All required spare parts and tools are brought to the site.
- Completion and Reporting: Once the service is complete, a detailed service report is prepared, documenting the work done and any parts replaced or repaired.
- Invoice Generation: An invoice is generated based on the service provided, which includes all labor, parts, and additional costs (e.g., logistics). This is sent to the customer for payment processing.
General Service Terms and Conditions
The following outlines our service terms and conditions for maritime services, providing clarity and setting expectations for both parties:
- Service Requests and Quotes:
- A service request must be submitted in writing via email or phone call, detailing the service required.
- We will send a quote based on the requested service, outlining labor, materials, and estimated time for completion.
- The quote must be approved by the customer before any work begins.
- Service Attendance:
- Once the quote is approved, engineers will be dispatched to the vessel. The customer will be notified of the estimated time of arrival.
- Services will be completed as per the agreed-upon specifications, and all required tools, spare parts, and equipment will be provided by us.
- Payment Terms:Â Â
- Payment for service attendance is due within 30 days from the date of service completion.Â
- Spare parts are provided only upon advance payment.Â
- In case of delay in payment, the company reserves the right to suspend services for future requests until outstanding payments are settled.
- Logistics and Ancillary Costs:
- Service rates do not include logistics costs such as flight tickets, hotel accommodations, food, conveyance, boat charges, and agent handling fees.
- These costs will be invoiced separately and must be paid by the customer.
- Warranty and Liabilities:
- Warranties on repairs or upgrades are provided based on manufacturer guidelines and are valid for a limited period.
- We are not responsible for any damages resulting from misuse, neglect, or failure to adhere to maintenance guidelines after the service is completed.
- Any damage caused by external factors (e.g., weather, accidents, mishandling) will not be covered under warranty.
- Service Limitations:
- Our service call attendance is subject to accessibility to the vessel and the safety of the environment.
- In situations where access is restricted or unsafe, services may be delayed or rescheduled to other safer ports/areas.
- Customer Responsibilities:
- The customer is responsible for ensuring safe access to the vessel and providing necessary permissions for our engineers to perform the required services.
- The customer must ensure that the vessel is free from any hazardous conditions before our engineers arrive.
Do You Need Repairs, Maintenance, or Spare Parts?
Siera Marine's expert technicians and surveyors are ready to assist with any repairs, maintenance tasks, or classification surveys for your navigation and communication equipment. Additionally, we provide quick access to spare or replacement parts to ensure uninterrupted operations.
Seamless Global Support System
Our Global Support System (GSS) ensures a smooth transfer of service between ports within our extensive network. Technicians can access your vessel’s complete maintenance history, enabling efficient and precise service. With 24/7 availability and a ready stock of spare parts, we are always prepared to meet your operational needs.
We’re Here 24/7 for You
Siera Marine offers round-the-clock support through our highly skilled technicians and global network. With readily available spare parts and expert assistance, we ensure your vessel’s operations are consistently reliable and efficient.
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Are you ready to take your business to the next level? Contact Siera Marine for bespoke solutions that help enhance innovation and efficiency. From advanced marine technology, navigation systems, to automation, we can transform your operations. Get in touch with us today and let's set sail to success!
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Locate us
Head Office:
SIERA Marine Solutions Private Limited
(A subsidiary of SIERA IT Services)
Phase 2, Manjeera Majestic Commercial,
Second Level Unit of 214,
Kukatpally Housing Board Colony,
Kukatpally, Hyderabad, Telangana 500085.